Frequently Asked Questions – Half Past Midnight™

At Half Past Midnight™, we believe in making your shopping experience effortless, clear, and dependable. Below are answers to the most common questions we receive. If you still need help, don’t hesitate to contact us at info@hpmclothing.com.

Orders & Shipping

When will I receive my order?

Orders are processed within 3–7 business days and typically ship via trusted U.S. carriers. Once shipped, your order will arrive within 3–4 business days. Most customers receive their items within 6–10 days total.

How can I track my order?

As soon as your order ships, you’ll receive a tracking email with a live link to follow your package. If you don’t see it, check your spam folder or contact us at info@hpmclothing.com.

What if my order hasn’t arrived?

First, verify your tracking link and confirm the shipping address on your order. If there’s still no update, contact your local post office or check with neighbors. Still missing? Email us with your order number—we’ll help resolve it quickly.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery. Items must be:

  • Unworn and unwashed

  • In original condition and packaging

  • Accompanied by proof of purchase

To start a return, email us at info@hpmclothing.com with your order number.

Do you offer refunds?

Approved returns are refunded as store credit in the form of a digital gift card, unless otherwise stated. Refunds are processed once the return is received and inspected.

Can I exchange an item for a different size?

We do not offer direct exchanges at this time. If you need a different size, you may return your item (if eligible) and use your store credit to purchase the correct size.

Product Information & Care

What materials are your products made from?

Each item is crafted using premium fabrics selected for comfort, durability, and fit. Details for each product can be found on the respective product page.

How should I care for my clothing?

We recommend:

  • Washing inside out in cold water on a gentle cycle

  • Hanging to dry or using low heat tumble dry

  • Avoiding bleach and harsh detergents

Proper care extends the life and look of your garments.

Will prints or embroidery fade?

Our designs are professionally applied to ensure long-lasting quality. With proper care, your items will maintain their color and structure over time.

Payment & Checkout

What payment methods do you accept?

We accept:

  • All major credit and debit cards

  • Shop Pay

  • Klarna (Pay in 4 or Pay Later options)

  • Afterpay

  • Apple Pay, Google Pay, and PayPal

All transactions are secure and encrypted.

Can I use more than one discount code?

Only one discount code can be applied per order. Subscribe to our newsletter for exclusive offers and early access to drops.

General Questions

What if I received the wrong item or something is damaged?

We’ll make it right. Email info@hpmclothing.com within 7 days of delivery with your order number and clear photos. We’ll offer a replacement or store credit.

Can I cancel or change my order after placing it?

Orders are processed quickly. If you need to make changes, email us immediately. While we cannot guarantee modifications after the order is placed, we’ll do our best to help.

Do you ship internationally?

Currently, we only ship within the United States.

Still Need Help?

Our support team is here for you. Email info@hpmclothing.com and we’ll respond within 1–2 business days.